TERMS & CONDITIONS

Returns & Exchange Information
Online Purchases

All items are quality controlled and checked for any faults before they are dispatched. Should you receive an item that is not in perfect condition or does not fit, please contact us via email at greytown@designerclothinggallery.co.nz or phone +64 (06) 304-8236.

If your item does not fit we'll exchange it for a different size if we have one available. If the alternative size is not available, we'll offer you your preference of either a refund or in-store credit. If you have any queries regarding sizes please contact us.

Items purchased through our online store can be exchanged or returned within seven days to our store at 74/78 Main Street, Greytown. All returns to be sent by tracked courier with your proof of purchase. Please email your reason for returning the item along with the tracking details.

Please note, 

- no returns on items purchased in sale. However, if we are notified within 48 hours of receiving the goods, we'll exchange for another size if available. 

- no refund on items purchased in store. However, if we are notified within 48 hours of purchase, we will exchange for another size if available or give in-store credit.

Shop with us and you’ll be able to enjoy the following benefits through Designer Clothing Gallery:

    • A more personal service where we learn your needs and have an understanding of your requirements
    • A personal styling by appointment service for those who require individual and creative styling ideas
    • Take advantage of our appro TRY before you BUY service
    • Information about our upcoming events
    • Be the first to hear about our online sales and new arrivals 

    HELP & CONTACT

    If you can’t find the answer you’re looking for here, please check our frequently asked questions. Alternatively you can contact us on greytown@designerclothinggallery.co.nz or 027 449 5086 

    FAQ’S

    If you have any questions you can check our Frequently Asked Questions to see if you can find what you’re looking for.

    How secure is your website?
    All of our credit card transactions are processed by DPS in a secure payment gateway. Designer Clothing Gallery do not receive or hold your credit card details.  Your details are handled by DPS, and are only used when being transmitted to the appropriate credit card agency for processing. So our website is as secure as it can possibly be.

    What do I do if there is a problem with my order?
    Please contact us at greytown@designerclothinggallery.co.nz or 027 449 5086

    What payment methods do you accept?
    We accept Visa, MasterCard, Amex and Laybuy online, in store or by phone.

    How long will my order take to arrive?
    Estimated delivery times are between 3-5 working days within New Zealand.
    These are to be used as a guide only and commence from the date of dispatch.
    Designer Clothing Gallery are not responsible for any delays caused by destination customs clearance processes or any costs incurred at destination.

    What is your returns policy?
    Please refer to our returns policy below.

    How do I return an item to you by post?
    Please refer to our returns policy below.

    PRIVACY POLICY

    Your privacy is important to us. We have put the following policy in place to protect your personal information. By using our website, and/or providing us with your information, you agree to our Privacy Policy.

    By shopping with us, you are consenting to the collection of your personal data. All personal data that you provide us with, including your name, address, telephone number and email address, will not be released, sold or rented to any entities or individuals outside of Designer Clothing Gallery. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails, processing payments. They will have access to your information needed to perform these services, but we will not authorise them to use your information for any other purpose. If you do not however give us this information, we may not be able to provide goods or services to you. We may use this information to process your transaction, to administrator your account, to conduct credit and other checks, for our own internal purposes (such as risk management, staff training and billing), to help us develop our website and to be more user friendly for our customers.

    TERMS & CONDITIONS

    Please read our Terms & Conditions and Privacy Policy carefully before placing any orders on

    www.designerclothinggallery.co.nz. 

    Designer Clothing Gallery is the trading name for the company Designer Clothing Gallery Ltd registered in New Zealand . Our registered address is 102 Hinakura Rd, Martinborough 5784 New Zealand.

    If you are under 16 you must let your parent or guardian know about Designer Clothing Gallery's Privacy Policy before you register to use this Site or any of this Site’s services. We reserve the right to only accept orders from those over 18 however.

    We may modify the Terms & Conditions and Privacy Policy from time to time. Please read them and check back often. If you do not agree to any change to the Terms & Conditions and Privacy Policy then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

    INSURANCE AND DELIVERY 

    Designer Clothing Gallery insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Designer Clothing Gallery, and transfer of responsibility in the same way.

    Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Designer Clothing Gallery is not responsible for any delays caused by destination customs clearance processes.

    SIZING

    Sizing varies depending on the shape and fit of our garments.

    If you need more help on sizing simply email greytown@designerclothinggallery.co.nz or phone +64 (06) 304-8236

     

    SHIPPING INFORMATION

    NEW ZEALAND

    We offer Free Shipping on all purchases made in New Zealand over $200. All parcels are sent by courier and must be returned by courier. Your signature and ID will be required upon delivery. The parcel can be delivered to your home or work. To ensure you are available to collect your purchase when it is delivered, we recommend that you enter your daytime or business address for your shipping address. Delivery takes 3-7 working days, depending on where you live. Please remember that during very busy times, delivery may take longer and any delays in the postal service are out of our control. Should there be a delay in dispatching your order we will contact you immediately to advise you of the reason for the delay.